Resources
-
-
-
-
Where can I buy Quadro products?
In general, Quadro is only sold through commercial retailers and trade professionals such as developers, builders and landscape architects. Contact us and we will put you in touch with one of our distribution partners.
Does porcelain contain the artificial silica that causes silicosis?
No. The porcelain used is all natural and contains less than 5% of natural silica. It is produced from clay using heat and pressure, and can therefore be fully recycled.
What is the warranty on Quadro products?
All Quadro products hold a general 3 month replacement warranty against material or functional defects, as well as a 12 month structural warranty. In addition, the porcelain stone holds a 10 year factory warranty backed by Tau Ceramica, Spain. To make a warranty claim, please use the form on the contact page. The warranty is a parts replacement warranty.
Where are Quadro products made?
Most of the manufacturing process occurs in Melbourne. The components are generally imported with some steel fabrication happening in Melbourne. Porcelain cutting, finishing and application as well as parts assembly happens in Melbourne to guarantee quality and availability of spare parts.
Can I book an installation?
Yes. Quadro has experienced installation teams in Victoria, New South Wales and Queensland. In addition, Quadro has access to reliable contractors in the other states.
What is the order lead time?
The lead time from commercial orders of VIVO products is 4 weeks, and 6 weeks for Gala.
-
General and Trade Enquiries – contact@quadroconcepts.com
Quadro Individual – individual@quadroconcepts.com
Technical Support – service@quadroconcepts.com
-
Installation
Please use the instructions provided in print or on this website. If you have questions, please contact a Quadro International representative to assist you with the installation. Do not lift heavy elements on your own and handle the porcelain stone elements with extra care. NOTE: Installation and handling damage is not covered by Quadro warranty.
Sustainability
All Quadro products are designed to minimise their environmental footprint. Materials used generally have a recycling content of 50% - 100%, and PVC has been completely eliminated in the design. However, please ensure that packaging materials are recycled in the appropriate way.
Warranties
All Quadro products hold a general 6 month replacement warranty against material or functional defects, as well as a 24 month structural warranty. In addition, the porcelain stone holds a 10 year factory warranty backed by Tau Ceramica, Spain or Neolith, Spain. To make a warranty claim, please use the form on the contact page.
Appliances
Please read the instruction manual provided with the appliances carefully before installing and operating these. If you have questions, please contact the representative for the appliance brand. NOTE: Quadro International will not be held responsible for any defects, installation requirements, loss or damages in connection with the appliances.
Disclaimers
Any information provided in this document is subject to change without notice. Should you require additional information, please contact Quadro International via the website.
-
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information.
The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
